Manage yourbooking

Enter your last name and booking reference to view and make changes to your booking.

Changes you can make to your booking


flydubai gives you full control of your booking online. You can:

  • Change your dates
  • Cancel your booking
  • Update your contact details
  • Add or remove a passenger
  • Add extras: baggage, seat, travel insurance
  • Select your meal preference
  • Upgrade to Business Class

How to request a refund


While we don’t typically offer cash refunds, we want to ensure you can still make the most of your travel plans. If you decide to cancel your flight, we will issue a voucher to use for future travel with flydubai, depending on the fare type you booked.

For more details, please use one the following options:

  • The Manage booking tool at the top of this page.
  • Email our Customer Centre selecting 'Refund' in the drop-down menu.
  • Contact the Travel Shop where you made your booking.


For full terms and conditions on cancellations and rebooking, see our Fare rules.

Other ways to manage your booking


Customer Centre


You can get help with your booking by contacting our Customer Centre on +971 600 54 44 45.


flydubai Travel Shop


If your booking was made through our Travel Shop or one of our travel partners you need to contact them directly to make changes to your booking. Find a flydubai Travel shop.

Frequently asked questions

Tickets and fares

What types of fare does flydubai offer?

Our fares are designed to give you maximum benefits and flexibility. With three types of Economy Class fares and one type of Business Class fare to choose from, you can plan your journey with absolute convenience. If you're planning to travel on our codeshare flight, we also have fare types for our partner airlines. Select a fare that suits your budget, and travel with comfort and style.

Our fares types


  • Economy Class: Lite, Value, and Flex
  • Business Class: Business

Partner airlines fares types


  • Economy Class
  • Business Class

Find out more about our fares

Why couldn't I get the lowest fare?

flydubai fares rise as more seats are sold. Seats are sold on a first-come, first-served basis. If you can't get the lowest fare, it simply means one of your fellow passengers has got there first.

Can I get a refund on my fare?

Unless applicable laws provide otherwise, we don't offer cash refunds because of processing costs, but if you decide to cancel your flight, we will issue a voucher to use for future travel with flydubai.

Can I choose my seat before I fly?

Yes. You can choose and pre-book your seat at an additional cost. The cost will depend on the seat you select and will be clearly shown on the seat map during your booking.

Does flydubai issue tickets?

We'll issue you with an electronic booking confirmation once your booking has been paid for.

How can I get a group fare?

A group is classified as ten or more passengers (adults and children) travelling together under a single booking reference. Special group fares may be available on select routes depending on the number of passengers travelling. You can book group fares for up to 30 passengers by calling our Customer Centre on +971 600 54 44 45. For bookings beyond 30 passengers, email us at groupreservations@flydubai.com.

Can I change the name of a passenger on my booking?

No. We don't allow name changes.

Does flydubai offer child discounts?

No, unless it's for an infant sharing a parent's seat. If we offered child discounts, adult fares would have to rise to compensate.

However, there are some differences in taxes for children, so if your child is more than 2 years old and less than 11 (for the whole duration of their journey) you should book them as a child. The fare will be the same as an adult fare, but the taxes might be lower.

I made my booking online – where can I change or cancel it?

I made my booking through the Customer Centre – where can I change or cancel it?

I made my booking through a travel shop – where can I change or cancel it?

You can change or cancel your booking through the travel shop who made the original booking or through flydubai Customer Centre.

Related information

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